Returns & Refund Policy

Thanks for purchasing our products at www.slatwall.com.au operated by the Creative Design Shop.

RETURNS

We do not accept returns unless the item you purchased is defective. If you receive a defective item, please contact us at shop@creativedesign.com.au with details of the product and the defect. You can send the item (at your expense) you consider defective to (after making contact):

Creative Design Shop

52B Winterton Road

Clayton VIC 3168

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment (excluding any shipping fees).

EXCHANGES

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at shop@creativedesign.com.au with details of the product and the defect. You can send the item (at your expense) you consider defective to (after making contact):

Creative Design Shop

52B Winterton Road

Clayton VIC 3168

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

EXCEPTIONS

Some items are non-refundable and non-exchangeable. These include:

Slatwall (DIY, Slatwall Kits & Dash Panel)

Gondolas

Lite Range Gondolas

MAXe

FreeStanding Slatwall

Printed Slatwall

Any Custom Made Products

All Sale Items

SHIPPING

To return the item you purchased, please mail it to:

Creative Design Shop

52B Winterton Road

Clayton VIC 3168

Refunds do not include any shipping and handling charges shown on the original invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product/s during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

If you have any questions on how to return your item to us, contact us.