
RETURNS & REFUND POLICY
Thanks for purchasing our products at www.slatwall.com.au operated by the Creative Design Shop.
RETURNS
We do not accept returns unless the item you purchased is defective. If you receive a defective item, please contact us at shop@creativedesign.com.au with details of the product and the defect. You can send the item (at your expense) you consider defective to (after making contact):
Creative Design Shop
52B Winterton Road
Clayton VIC 3168
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment (excluding any shipping fees).
EXCHANGES
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at shop@creativedesign.com.au with details of the product and the defect. You can send the item (at your expense) you consider defective to (after making contact):
Creative Design Shop
52B Winterton Road
Clayton VIC 3168
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
EXCEPTIONS
Some items are non-refundable and non-exchangeable. These include:
Slatwall (DIY, Slatwall Kits & Dash Panel)
Gondolas
Lite Range Gondolas
MAXe
FreeStanding Slatwall
Printed Slatwall
Any Custom Made Products
All Sale Items
SHIPPING
To return the item you purchased, please mail it to:
Creative Design Shop
52B Winterton Road
Clayton VIC 3168
Refunds do not include any shipping and handling charges shown on the original invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product/s during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
CONTACT US
If you have any questions on how to return your item to us, contact us.